HELP DESK_
IN THE UNLIKELY CASE OF PROBLEMS WITH OUR SOFTWARE, PLEASE CONTACT OUR HELPDESK_
CRESCOtec is using Citrix GotoAssit for remote support.
Customer can call us on our support number or email on [email protected] to get the support key.
You can also reach the support team on
+971 4 406 9654.
FAQ_
All our products are licensed for life, or as long as the subscription is active, whatever applicable.
You can take a database back-up in two ways:
1. Using the Madreqat Back-up Tool
2. Using the SQL Server Management Studio
Open Microsoft SQL Server Management Studio. Right click on desired database and select back-up.
CRESCOtec provides two types of activation depending on which version of the application you are using.
In the older versions, the application will ask for activation key when you run the application for the first time. You need to contact our support team and provide the User Ref number. Our team will provide the activation code to you.
If you are using the new version of the application, you can activate the product online by following a simple wizard on the screen. You will require your Customer ID in order to activate the product.
Activation applies only to the desktop solutions.
Self-migration is available to all the customers who are using the latest version of the application using the online activation system. You can simply install the application in the new PC and get it activated via the online activation system. The application will only allow simultaneous logins for the number of licenses purchased by the customer.
If you are using the old version of the application, which uses the traditional activation mechanism, you should contact our support team. Our team will deactivate the license from the old PC and migrate it to the new one.
a. Check if the Server is ON.
b. Check if the client is able to access the server using the network
c. Check if SQL server is running in the server
d. Make sure that the firewall settings allows communication between the client and the server
e. Check the username and password
Please give us a call if the login still doesn’t work.
